Who this is for: Support, success and implementation teams.
Replies that do not bounce
Written steps drift out of date and skip the obvious click. A recording of the current UI is harder to misread. Keep it under two minutes.
A small library beats a huge one
Record the ten issues you answer every week. Name the videos plainly. Update a clip when the UI changes instead of editing a 40-page playbook.
Internal handovers
When a ticket needs engineering, a reproduction recording is more useful than a paragraph. Use window capture if the bug lives outside the browser.
Questions
Can I embed a fix in a help centre?
Yes. Saved recordings can be embedded with an iframe.
Do customers need to install anything?
No. They watch in the browser from the share link.